Child Protection Enquiries
Scope of this chapter
This chapter should be read in conjunction with the Multi-Agency Safeguarding Children Procedures.
Where information gathered during a Referral or an Assessment (which may be very brief) results in the social worker suspecting that the child is suffering or likely to suffer Significant Harm, a Strategy Discussion Meeting should be held to decide whether to initiate enquiries under Section 23 of the Children (Guernsey and Alderney) Law, 2008. Strategy Discussions/Meetings should be held as soon as possible, bearing in mind the needs of the child and must take place within 1 working days of child protection concerns being identified.
A multi-agency assessment (see Assessments Procedure) is the means by which Child Protection Investigations are carried out. The assessment will have commenced at the point of referral (it does not start at referral, as the referral will first be screened and may then not proceed to assessment. It would arguably start at the point of the strategy meeting when all agencies are sharing information) and must continue whenever the criteria for Child Protection Investigations are satisfied. A strategy may be held, and a Child Protection Investigation triggered, but that does not necessarily start a 45 day assessment. Sometimes the Child Protection Investigation will result in no further action and not all would go to Children In Need for completion of a 45 day assessment. While the timescale within which the assessment must be completed is 45 working days the outcome of the Child Protection Investigation must be available in time for an Initial Child Protection Conference which (if required) must be held within 15 working days of the Strategy Discussion/Meeting where the investigation were initiated.
A Child Protection Investigation is carried out by undertaking or continuing with an Assessment in accordance with the guidance set out in this chapter and following the principles and parameters of a good assessment as set out in the Assessments Procedure.
Children and Family Community Services social workers have a statutory duty to lead Child Protection Investigations. The police, health professionals, teachers and other relevant professionals should support the Children and Family Community Services in undertaking its enquiries. A Children's Social Care Manager has responsibility for authorising a Child Protection Investigation following a Strategy Discussion.
The Child Protection Investigation and assessment must be led by a qualified social worker from Children's social care, who will be responsible for its coordination and completion. The social worker must consult with other agencies involved with the child and family to obtain a fuller picture of the circumstances of all children in the household, identifying parenting strengths and any risk factors. Investigations may also need to cover children in other households with whom the alleged offender may have had contact. All agencies consulted are responsible for providing information to assist.
A Child Protection Investigation is initiated to decide whether and what type of action is required to safeguard and promote the welfare of a child who has suffered, or is suspected of, or likely to be, suffering significant harm. The investigation is carried out by undertaking or continuing with an assessment in accordance with the guidelines set out in this chapter and following the principles and parameters of a good assessment (see Assessments Procedure for further details).
Social workers with their managers should:
- Lead the Assessment in accordance with this guidance;
- Carry out investigations in a way that minimises distress for the child and family;
- See the child who is the subject of concern to ascertain their wishes and feelings; assess their understanding of their situation; assess their relationships and circumstances more broadly;
- Interview parents and/or caregivers and determine the wider social and environmental factors that might impact on them and their child;
- Systematically gather information about the child's and family's history;
- Analyse the findings of the Assessment and evidence about what interventions are likely to be most effective with other relevant professionals to determine the child's needs and the level of risk of harm faced by the child to inform what help should be provided and act to provide that help; and
- Follow the guidance set out in ISCP Joint Child Protection Investigation - Achieving Best Evidence (ABE), where a decision has been made to undertake a joint interview of the child as part of any criminal investigation.
The social worker, when conducting a Child Protection Investigation, must assess the potential needs and safety of any other child in the household of the child in question. In addition, enquiries may be required concerning any children in other households with whom the alleged abuser may have contact.
In determining which professionals should be involved in a Child Protection Investigation, consideration could include who are the family most likely to cooperate with. In all cases where there is a known propensity to violence within the family household, consideration should be given to the strategy to be adopted, with Police advice or assistance if appropriate, about how to reduce the risks before any visits take place.
The child must always be seen and communicated with alone in the course of a Child Protection Investigation by the Lead Social Worker, unless it is contrary to their interests to do so. The Strategy Discussion Meeting will confirm who will visit the child and when the visit will take place. The Record of Child Protection Investigation and Reports to Child Protection Conferences should include the date(s) when the child was seen alone by the Lead Social Worker and, if not seen alone, who was present and the reasons for their presence.
Before a child is seen or interviewed parental permission must be gained unless there are exceptional circumstances that demonstrate that it would not be in the child's interests and to do so may jeopardise the child's safety and welfare. Relevant exceptional circumstances would include:
- The possibility that a child would be threatened, coerced into silence or coached by a potential perpetrator;
- A strong likelihood that important evidence would be destroyed; or
- That the child in question did not wish the parent to be involved at that stage, and is competent to take that decision.
The police should:
- Help other agencies understand the reasons for concerns about the child's safety and welfare;
- Decide whether or not police investigations reveal grounds for instigating criminal proceedings;
- Make available to other professionals any evidence gathered to inform discussions about the child's welfare; and
- Follow the guidance set out in ISCP Joint Child Protection Investigation - Achieving Best Evidence (ABE), where a decision has been made to undertake a joint interview with the child as part of the criminal investigations.
Health professionals should:
- Undertake appropriate medical tests, examinations or observations, to determine how the child's health or development may be being impaired;
- Provide any of a range of specialist assessments. For example, physiotherapists, occupational therapists, speech and language therapists and child psychologists may be involved in specific assessments relating to the child's developmental progress. The lead health practitioner (probably a consultant paediatrician, or possibly the child's GP) may need to request and coordinate these assessments; and
- Ensure appropriate treatment and follow up health concerns.
All involved professionals should:
- Contribute to the Assessment as required, providing information about the child and family.
Social workers are responsible for deciding what action to take and how to proceed following the Child Protection Investigation. The outcome of a Child Protection Investigation must be endorsed by the team manager.
A Child Protection Investigation may conclude that the original concerns are:
- Concerns substantiated;
- Concerns substantiated, but the child(ren) / young person(s) are not judged to be at risk of significant harm.
If neither of the above consideration should be given to whether the child may need support or services as a Child in Need:
- Substantiated and the child is judged to be at continuing risk of suffering, or likely to suffer, Significant Harm and an Initial Child Protection Conference should be called.
Social workers with their managers should:
- Discuss the case with the child, parents and other professionals;
- Determine whether support from any services may be helpful and help secure it; and
- Consider whether the child's health and development should be re-assessed regularly against specific objectives and decide who has responsibility for doing this.
All involved professionals should:
- Participate in further discussions as necessary;
- Contribute to the development of any Plan as appropriate;
- Provide services as specified in the Plan for the child; and
- Review the impact of services delivered as agreed in the Plan.
Outcomes may be:
- No Further Action
Enquiries have revealed that there are no causes for concern. The child may be a Child in Need but the family do not wish for services to be provided, in which case the case will be closed; - Family Support to be provided
Enquiries have revealed that there is no evidence that the child is suffering, or is likely to suffer, significant harm but there are needs that could be met by the provision of services either under section 23 of the Children (Guernsey & Alderney) Law, 2008 or by signposting the family to another agency. The family are willing for a package of support to be provided, or continue to be provided.
Where services are to be provided under Section 23 of the Children (Guernsey & Alderney) Law, 2008, the Child in Need social worker/team manager should convene a Child in Need Planning Meeting within 7 working days to agree a Child in Need Plan - see Child in Need Plans and Reviews Procedure.
N.B. Where immediate protective action is required, the advice of Legal Services should be sought.
Social workers with their managers should:
- Convene an Initial Child Protection Conference. The timing of this conference should depend on the urgency of the case and respond to the needs of the child and the nature and severity of the harm they may be facing. It should take place within 15 working days of a Strategy Discussion, or the Strategy Discussion at which the Child Protection Investigations were initiated if more than one has been held. The request to convene the conference must be supported by a team manager;
- Consider whether any professionals with specialist knowledge should be invited to participate;
- Ensure that the child and their parents understand the purpose of the conference and who will attend; and
- Help prepare the child if he or she is attending or making representations through a third party to the conference. Give information about advocacy agencies and explain that the family may bring an Advocate, friend or supporter.
All involved professionals should:
- Contribute to the information their agency provides ahead of the conference, setting out the nature of the agency's involvement with the child and family;
- Consider, in conjunction with the police and the appointed conference Chair, whether the report can and should be shared with the parents and if so when; and
- Attend the conference and take part in decision-making when invited.
For the detailed procedure in relation to Child Protection Conferences, see Multi-Agency Islands Safeguarding Children Procedures, Child Protection Conferences Procedure.
The social worker should record the information gathered and actions during the course of the enquiry and its outcomes on a Child Protection Investigation form, which should be approved by the team manager.
If the Children's Social Care decides not to proceed with a Child Protection Conference then other professionals involved with the child and family have the right to request that a conference be convened, if they have serious concerns that a child's welfare may not be adequately safeguarded. In the event of a continued difference of opinion, the Interagency Safeguarding Complaints procedure should be followed.
Last Updated: September 17, 2025
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